My Facebook account was hacked and apparently the password was changed. I have had this...

GetHuman1149865's customer service issue with Facebook from September 2018

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1 following
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The issue in GetHuman1149865's own words
My Facebook account was hacked and apparently the password was changed. I have had this particular account since *********, the email address I used to create it also was created during the same timeframe. When I click on forgot password through Facebook it only allows me to reset my password through my email that I used to create it, and which I am no longer have access to. I have * phone numbers associated with my Facebook account, one in which, ***-***-****, is no longer in use, as I have changed my number since then. Overall I need to change my Facebook password and have no way of doing so.
GetHuman1149865 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1149865
Sep 16th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 45 customers so far
Similar issue to 142112 others
1 customer following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1149865 started working on this issue
Sep 16th, 2018 3:41am