On July **th, there was a log into my Facebook Messenger from and iPhone * device from...

GetHuman-mkev's customer service issue with Facebook from August 2018

116650 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-mkev's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mkev's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mkev will want to follow the link below to head to their help center. We will check on GetHuman-mkev later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mkev's own words
On July **th, there was a log into my Facebook Messenger from and iPhone * device from Oakland California, they commented on some of my messenger threads slandering and using abusive language towards my clientele, I noticed that the session is still active they're still logged in, is there anyway we can investigate to find out who is accessing my chats without my knowledge so I can press charges for slander or something IDK. I just want to find out who the person is
GetHuman-mkev did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-mkev fixed the problem
We are waiting for GetHuman-mkev to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-mkev fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-mkev
Aug 25th, 2018 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 116650 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-mkev started working on this issue
Aug 25th 8:36pm