I got a new phone and new number on ********** ,the number associated with my Facebook...

GetHuman1025635's customer service issue with Facebook from August 2018

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113291 similar
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3 following
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The issue in GetHuman1025635's own words
I got a new phone and new number on ********** ,the number associated with my Facebook account is no longer in service I can only use my cricket wireless android phone to access the internet or any of my accounts well I forgot my password so I reset a new one although it said new password successful it sent me to a page that says a SMS login code has been sent to my email address check your email and enter login code I've never till this day have received the code so still can't login to my account
GetHuman1025635 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman1025635
Aug 23rd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 50 customers so far
Similar issue to 113291 others
3 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1025635 started working on this issue
Aug 23rd, 2018 12:31am
GetHuman1025635 indicated the issue is not fixed yet.
Aug 23rd, 2018 2:05am
GetHuman1025635 indicated the issue is not fixed yet.
Aug 24th, 2018 1:33am
GetHuman1025635 indicated the issue is not fixed yet.
Aug 24th, 2018 1:35am
GetHuman1025635 confirmed the issue is fixed. Hooray!
Aug 24th, 2018 7:54am