my facebook account was hacked and the hacker changed the email address and password on...

GetHuman1024142's customer service issue with Facebook from August 2018

113019 similar
4 following
Help with my Facebook issue
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GetHuman1024142's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1024142 will want to follow the link below to head to their help center. We will check on GetHuman1024142 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1024142 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1024142's own words
my facebook account was hacked and the hacker changed the email address and password on my account which also controls my business page so I cannot get back into my accounts!!! what can I do now?
GetHuman1024142 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1024142 fixed the problem
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Customer service issue
Reported by GetHuman1024142
Aug 22nd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 61 customers so far
Similar issue to 113019 others
4 customers following this
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GetHuman1024142 started working on this issue
Aug 22nd, 2018 6:39pm