I had to do a factory reset in my phone. Afterwards I downloaded Facebook app and tried...

GetHuman-ginreane's customer service issue with Facebook from August 2018

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The issue in GetHuman-ginreane's own words
Log in to my Facebook account ... I had to do a factory reset in my phone. Afterwards I downloaded Facebook app and tried to get into my account but it either says my phone number does not exist with any account or whenever I try to use my email address my mother's fb acct comes up???? Tried logging in by name says password incorrect.I have had the same phone number and password for over three yrs now please help don't want to lose my original fb acct. Thank you
Helping me resolve the issue quickly.
Five years
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Facebook

Facebook
Customer service issue
Reported by GetHuman-ginreane
Aug 16th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 106113 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ginreane started working on this issue
Aug 16th, 2018 2:11pm
GetHuman-ginreane shared this issue with your circles on Google+
Aug 16th, 2018 2:12pm
GetHuman-ginreane indicated the issue is not fixed yet.
Aug 16th, 2018 6:27pm
GetHuman-ginreane indicated the issue is not fixed yet.
Aug 16th, 2018 6:31pm
GetHuman-ginreane indicated the issue is not fixed yet.
Aug 16th, 2018 6:34pm
GetHuman-ginreane indicated the issue is not fixed yet.
Aug 16th, 2018 9:42pm
GetHuman-ginreane indicated the issue is not fixed yet.
Aug 16th, 2018 9:43pm
GetHuman-ginreane indicated the issue is not fixed yet.
Aug 16th, 2018 9:50pm
GetHuman-ginreane indicated the issue is not fixed yet.
Aug 16th, 2018 9:53pm
GetHuman-ginreane indicated the issue is not fixed yet.
Aug 16th, 2018 9:53pm