Hello , a couple of weeks ago my account got hacked , Im not sure if it got hacked or i...

GetHuman905367's customer service issue with Facebook from July 2018

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The issue in GetHuman905367's own words
Hello , a couple of weeks ago my account got hacked , Im not sure if it got hacked or if it has a virus. Basically , i am unable to log in , when i try to log in , it asks me to type in a code which they say they have sent to me on my phone , but when i check my messages on my phone , there is nothing from facebook regarding a * digit code. *I am unable to reset my password from my email because i have forgotten my facebook emails password. I have tried to reset my hotmail which i use to log into my facebook , but it wont let me reset it. Pleaseee help me
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Facebook

Customer service issue
Reported by GetHuman905367
Jul 22nd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 79840 others
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Timeline
GetHuman905367 started working on this issue
Jul 22nd, 2018 1:35pm