I'm the creator of the Facebook Anarchyball page. I've been on Facebook since **** and...

GetHuman898403's customer service issue with Facebook from July 2018

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The issue in GetHuman898403's own words
I'm the creator of the Facebook Anarchyball page. I've been on Facebook since **** and created Anarchyball in ****. Throughout all my Facebook use I've always "known" that the admin of any page is the page's owner. This is no longer the case and scammers are using this "knowledge" to trick admins out of their pages. Like it happened to me.**The way they got my page was by sending me a message stating that I can be making money from Facebook advertising because of the number of followers I have on Anarchyball. I was skeptical, as I always am... But also curious. And honestly thought that I was smart enough to see a scam and not fall for it. I also believe that scams should be researched in order to expose them, and thus didn't shy away from this challenge.**So naturally I put the ball in their hands and asked them to explain how it works. They told me that I need to accept an invitation to business.facebook.com and that there I would be able to pick which advertising I would think would go well for the fans of my page and then share one once a day.**Immediately I opened google and began researching this* business.facebook.com website. Even after I found out that it is indeed a real Facebook site, I still googled variations of "business facebook scam" to try and see if people are using it to scam other people and couldn't find anything even closely related to any scam happening with business.facebook.com. So the next thought process is* "well, what could go wrong, right? I'm already on Facebook... What can happen by joining another platform that is also Facebook? I didn't see any risk. In fact it prompted me to log in with my Facebook information. And since I had double and triple checked that it wasn't a fishing site... I did so and I joined business.facebook.com.**After taking a closer look at the site, I was relieved to have found this part of Facebook I had no idea existed. The next step was not as hard to make since having gone through all the previous "what ifs", and the comfort of "knowing" that as long as I'm inside Facebook I'm recognized as the admin of Anarchyball, and thus it's owner.**I was told to find where I could add my page and I did so without a problem, even Facebook told me it approved the page instantly because of me being the admin. Then the person tells me that my page was not approved for Facebook advertising and they were no longer interested in helping me further. I freaked out and thought, this doesn't sound right... But checked the page and it was still there, I was still the admin, just now I had to access it through business manager. It was fine, I thought, since I had not lost ownership of the page.**A couple of days pass with me posting on Anarchyball without any issues, and I decided to take a closer look at this* business manager site. That's when I started to realize the worse had indeed happened. Upon closer inspection I realized the invitation I accepted got me inside a business that was not mine, and now the page I added belonged to them as well. You could say I got fished through Facebook.**There are other issues with this scenario that I would like to point out, if only because I would like to see Facebook improve in how they deal with these kinds of problems, for the sake of their users. I mentioned that I did a substantial amount of research adding the word "scam" to anything related to business.facebook.com. But it was only after I googled "facebook business manager scam" (something I only learned about after joining business.facebook.com) that I found a site explaining exactly what had happened to me. So I immediately go to our page's group for admins and tried to share the link to the website explaining what happened... And to my surprise, Facebook blocks the link and doesn't allow anyone to share it on Facebook, literally killing it's reach and it's potential to be found by would-be victims. Thanks, Facebook.**It should be fairly obvious to assume how I want this to be resolved. I got tricked into accepting an owner above my admin status (which is no longer "owner" even though Facebook still refers to admins as "owners" everywhere on their "help me" section. I should be the owner of the page that I am still admin at.
GetHuman898403 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman898403
Jul 19th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 45 customers so far
Similar issue to 77607 others
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GetHuman898403 started working on this issue
Jul 19th, 2018 10:14pm