I locked myself out of my Facebook account. I had trouble with hackers so I changed my...

GetHuman812299's customer service issue with Facebook from June 2018

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The issue in GetHuman812299's own words
I locked myself out of my Facebook account. I had trouble with hackers so I changed my phone number as well as my gmail. I'm devistated, all my family photos are on there. I am willing to give you all my info that could help. Account name is Gena Grace*Old gmail is *****@***.com*New gmail is *S*****@***.com*Old phone number is *** *** *****New phone number is *** *** *****Please let me know if you could help me. I've tried everything.
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Facebook

Customer service issue
Reported by GetHuman812299
Jun 23rd, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 52873 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman812299 started working on this issue
Jun 23rd 12:42am