I went to log into Facebook and it says I logged in with an old p***word and that my p...

GetHuman-cecemari's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-cecemari may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-cecemari's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cecemari will want to follow the link below to head to their help center. We will check on GetHuman-cecemari later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-cecemari's own words:
I went to log into Facebook and it says I logged in with an old p***word and that my p***word was changed but I never changed it because I have no reason to change it, I cant get into my email address that I use and my cell number is out of service
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-cecemari
Jun 19th, 2018 - 2 mons ago
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GetHuman-cecemari started working on this issue
Jun 19th 10:17pm