A friend got randomly disconnected from the facebook app on their iPhone. They use the...

GetHuman-hendomus's customer service issue with Facebook from June 2018

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The issue in GetHuman-hendomus's own words
A friend got randomly disconnected from the facebook app on their iPhone. They use the *-factor authentication, so when they go to log in again an SMS should be sent to them with a code. That SMS never arrives.
GetHuman-hendomus did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-hendomus
Jun 15th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 44534 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hendomus started working on this issue
Jun 15th, 2018 9:14pm
GetHuman-hendomus indicated the issue is not fixed yet.
Jun 16th, 2018 10:23pm
GetHuman-hendomus indicated the issue is not fixed yet.
Jun 18th, 2018 10:19pm