Facebook has logged me out of my account, and I cannot log back in. I keep getting aske...

GetHuman786541's customer service issue with Facebook from June 2018

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2 following
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The issue in GetHuman786541's own words
Facebook has logged me out of my account, and I cannot log back in. I keep getting asked for a code to log in, but I am not receiving the sms message with the code. When I try to recover the account via email, I still get asked to enter a code from my code generator, but I cannot login, so how am I supposed to do that?? Why have I been logged out?? I am also not happy with being asked to provide Id documents such as birth certificate or driving license, how can you expect people to provide such personal pieces of information to a company that is all based online?
GetHuman786541 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman786541
Jun 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 51 customers so far
Similar issue to 43824 others
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GetHuman786541 started working on this issue
Jun 15th, 2018 5:43am