Good day,*I have a facebook account that I had since I was *****. I only have it on my...

GetHuman-necoleb's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-necoleb's own words
Good day,*I have a facebook account that I had since I was *****. I only have it on my old phone as I don't remember the password. I am unable to get the facebook on my new phone as I don't have the cell number of access to the email address that I used for that facebook. Is there a way you can help me to change the password so that I can use it on my new phone? I created a new account but would really like my old account as I have memories of my kids I do not want to throw away.. Please reply or email me *****@***.com**Thanks
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Facebook

Customer service issue
Reported by GetHuman-necoleb
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 40718 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-necoleb started working on this issue
Jun 12th, 2018 2:13pm
GetHuman-necoleb indicated the issue is not fixed yet.
Jun 12th, 2018 2:14pm