there was some unusual activity in my account and facebook sent a mail to me asking if...

GetHuman-achichaj's customer service issue with Facebook from June 2018

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The issue in GetHuman-achichaj's own words
there was some unusual activity in my account and facebook sent a mail to me asking if I did that. I replied no and hence they temporarily blocked it for safety reasons. so for authentication they asked me to mail one of my ID proofs and I did that. So, after authentication they gave me a password to log in and then change my password. But I am still not able to get to my account. the moment I open it , it takes the whole process of changing the password like choosing the related pictures or comments but in the end it says- sorry, something went wrong, we'll fix it soon. Please help. I am so exhausted now. The process is so tedious.
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Customer service issue
Reported by GetHuman-achichaj
Jun 10th, 2018 - a yr ago
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Seen by 22 customers so far
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GetHuman-achichaj started working on this issue
Jun 10th, 2018 3:39am