My Facebook was hacked. My profile name, profile picture and email address were all cha...

GetHuman-eltmb's customer service issue with Facebook from May 2018

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1 following
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-eltmb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-eltmb's own words
My Facebook was hacked. My profile name, profile picture and email address were all changed. I started a new facebook in hopes of getting help through facebook, with no luck. Ive sent my drivers license photo via email, and go a response that there was no issue. I have more than enough proof that this is my profile. I cannot seem to get help from anyone.
GetHuman-eltmb did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-eltmb
May 31st, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 431 others
1 customer following this
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GetHuman-eltmb started working on this issue
May 31st 4:27pm