Greetings, **My Facebook account has been hacked, passwords for both email and facebook...

GetHuman-sminesas's customer service issue with Facebook from May 2018

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2 following
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sminesas's own words
Greetings, **My Facebook account has been hacked, passwords for both email and facebook have been changed. Therefore, I cannot access either of them. The option which should allow to enter new email or phone does not work. The link that facebook suggests me to follow needs access to either email or log in to change the email, and obviously non of these works. What can I do? Can the account be at least blocked so it is not abused? Thank you.
GetHuman-sminesas did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-sminesas
May 29th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 20 customers so far
Similar issue to 233 others
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GetHuman-sminesas started working on this issue
May 29th, 2018 6:36pm