My phone had reset it back to factory setting and when I re downloaded the Facebook app...

GetHuman-pilgrim_'s customer service issue with Facebook from May 2018

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The issue in GetHuman-pilgrim_'s own words
My phone had reset it back to factory setting and when I re downloaded the Facebook app I can't getvlogged in it's asking me for a generator code but it's not sending to my phone plus I found out my mobile number was liked to another account it's been * days now and requested help by email but nothing and still can't access Facebook. Please help.*Many thanks
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Facebook

Customer service issue
Reported by GetHuman-pilgrim_
May 28th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 22 customers so far
Similar issue to 564 others
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GetHuman-pilgrim_ started working on this issue
May 28th, 2018 9:47pm