I got an alert saying my Facebook was logged in by a strange device so it logged me out...

GetHuman721543's customer service issue with Facebook from May 2018

19 views
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550 similar
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2 following
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GetHuman721543's next move: go to the Facebook help center.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman721543's own words
I got an alert saying my Facebook was logged in by a strange device so it logged me out and wanted me to re login and update my security settings. I couldn’t remember my password so I took the steps to change it and it wouldn’t accept the code everytime I tried to change it. Now it’s like my Facebook doesn’t exist. I can’t find myself to even try and recover my account. Please help me. All my photos are there and I would be devastated to lose them. *My Facebook is set up with my phone number ********** name: Shelbey Kelley it’s set up to an old email: *****@***.com *The last password I used was addiekat*****
GetHuman721543 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman721543
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 19 customers so far
Similar issue to 550 others
2 customers following this
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Timeline
GetHuman721543 started working on this issue
May 26th 8:31pm