I recently broke my phone and lost access to my gmail, Facebook, and all other apps. I...

GetHuman-terrawas's customer service issue with Facebook from May 2018

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The issue in GetHuman-terrawas's own words
I recently broke my phone and lost access to my gmail, Facebook, and all other apps. I recently changed my password to all of my accounts and I can not remember the password.*I am very upset as I have had my Facebook for over a decade or so.*I’d hate to make a new one and lose all of my friends and memories.*I also can not even view my old Facebook because I have tried to log in so many times I believe it is locked.*Please help me log back in.*My friend once said they were able to contact Facebook and send a photo of their I.D. I have my identification and can prove it is me.*Thank you for your time.
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Facebook

Customer service issue
Reported by GetHuman-terrawas
May 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 343 others
2 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-terrawas started working on this issue
May 25th 9:08am