Facebook not sending password reset emails

GetHuman712872's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman712872's own words
Hi. I forgot my password and have gone through the "forgot password" process for a week but no emails from facebook nor instagram. I worked with my email provider and confirmed no emails from facebook. please help. my name is chris Poschl. my account name is *****@***.com. I cannot log into my facebook account. Sincerely, Chris Poschl
Please send me a password reset email.
I have an issue with Facebook too
How GetHuman712872 fixed the problem
We are waiting for GetHuman712872 to fix the problem and share the solution with the rest of us customers.
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Customer service issue
Reported by GetHuman712872
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 18 customers so far
Similar issue to 341 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman712872 started working on this issue
May 23rd 10:56pm
GetHuman712872 indicated the issue is not fixed yet.
May 24th 12:19am
GetHuman712872 indicated the issue is not fixed yet.
May 24th 10:26pm
GetHuman712872 indicated the issue is not fixed yet.
May 24th 10:27pm
GetHuman712872 indicated the issue is not fixed yet.
May 24th 10:29pm
GetHuman712872 indicated the issue is not fixed yet.
May 24th 10:30pm
GetHuman712872 indicated the issue is not fixed yet.
May 24th 10:32pm
GetHuman712872 indicated the issue is not fixed yet.
May 25th 3:27am
GetHuman712872 indicated the issue is not fixed yet.
May 27th 12:29am
GetHuman712872 indicated the issue is not fixed yet.
May 27th 12:30am