I factory reset my phone and forgot my Facebook password. Changed my Facebook password...

GetHuman-kaylzjad's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-kaylzjad's own words
I factory reset my phone and forgot my Facebook password. Changed my Facebook password and it needs and login approval which is a code generater and my old number is on that account which I don't have access to anymore I need it taken off for me to access my account thanks
GetHuman-kaylzjad did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-kaylzjad
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 72 customers so far
Similar issue to 355 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kaylzjad started working on this issue
May 23rd 9:32pm
GetHuman-kaylzjad indicated the issue is not fixed yet.
May 23rd 9:32pm