I've had a Facebook account for years that I haven't been able to use. I have attempted...

GetHuman-mcworldw's customer service issue with Facebook from May 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-mcworldw's own words
I've had a Facebook account for years that I haven't been able to use. I have attempted numerous times to contact someone regarding the following issue. Someone by the name of Josh*Joshua has been using my account for as long as I have this account. How is it that he has access to my account? Please close my Facebook account or element this person Josh*Joshua from having access. It is troubling to me that you haven't spotted this problem.
GetHuman-mcworldw did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-mcworldw
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 13 customers so far
Similar issue to 433 others
2 customers following this
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Timeline
GetHuman-mcworldw started working on this issue
May 20th 10:40pm