I am only able to use the draw feature within a narrow boundary of the photo, and could...

GetHuman-acarentz's Report a Problem issue with Facebook from April 2018

2 views
 | 
725428 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-acarentz's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-acarentz's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-acarentz will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-acarentz can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-acarentz may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-acarentz's own words
Use the photo editing feature on the messenger app ... I am only able to use the draw feature within a narrow boundary of the photo, and could no longer zoom in to have a better view as to what I’m trying to annotate
I make weather forecast and reports on potentially dangerous storms using publicly available maps and information from official meteorologists. Many people find it difficult to read these maps so I make annotations that explain what it is saying about the potential storm.
Fix the zoom in feature and remove the boundary of being able to draw annotations. I noticed this started shortly after the update that allows for scrolling through various backgrounds for your photo. I decided to add this just in case the issue may lay somewhere within that or another update near that timeline.
I have an issue with Facebook too
How GetHuman-acarentz fixed the problem
We are waiting for GetHuman-acarentz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-acarentz fixes it.
This email address isn't valid

Facebook

Messenger
Report a Problem issue
Reported by GetHuman-acarentz
Apr 25th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 725428 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-acarentz started working on this issue
Apr 25th, 2018 7:25am