I am only able to use the draw feature within a narrow boundary of the photo, and could...

GetHuman-acarentz's Report a Problem issue with Facebook from April 2018

6 views | 10000 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-acarentz's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-acarentz's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-acarentz will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-acarentz can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-acarentz may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-acarentz's own words
Use the photo editing feature on the messenger app ... I am only able to use the draw feature within a narrow boundary of the photo, and could no longer zoom in to have a better view as to what I’m trying to annotate
I make weather forecast and reports on potentially dangerous storms using publicly available maps and information from official meteorologists. Many people find it difficult to read these maps so I make annotations that explain what it is saying about the potential storm.
Fix the zoom in feature and remove the boundary of being able to draw annotations. I noticed this started shortly after the update that allows for scrolling through various backgrounds for your photo. I decided to add this just in case the issue may lay somewhere within that or another update near that timeline.
How GetHuman-acarentz fixed the problem

We are waiting for GetHuman-acarentz to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-acarentz fixes it.
This email address isn't valid


Report a Problem issue
Reported by GetHuman-acarentz
Apr 25th, 2018 - 5 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 10000 others
0 customers following this


GetHuman-acarentz started working on this issue
Apr 25th, 2018 7:25am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers