Very unhappy customer - I have contacted y'all many times about my account. I can get o...

GetHuman626895's Hacked or Disabled Accounts issue with Facebook from April 2018

5 views | 139240 similar | 0 following
Help with my Facebook issue
GetHuman626895's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman626895 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman626895 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman626895's own words
I have contacted y'all many times about my account. I can get on my account through the web browser on my tablet. But I cannot get on it with my phone it's still set up with the two step verification I have turned it off it's not updating I cannot get into it I've lost all access to my very first Facebook that I ever had because of this issue I'm getting very fed up I'm I'm to the point I'm jus... ... Very unhappy customer
Was not able to wish my son a happy birthday
Give me access back to all my Facebook accounts my first one and this one. And make it easier for us to identify and verify our identification and not so easy for people to hack it!
How GetHuman626895 fixed the problem

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Facebook

Facebook and Facebook Messenger
Hacked or Disabled Accounts issue
Reported by GetHuman626895
Apr 25th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 139240 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman626895 started working on this issue
Apr 25th, 2018 4:17am
GetHuman626895 shared this issue with friends on Facebook
Apr 25th, 2018 4:17am
GetHuman626895 indicated the issue is not fixed yet.
Apr 26th, 2018 5:47am

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