Very unhappy customer - I have contacted y'all many times about my account. I can get o...

GetHuman626895's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
GetHuman626895's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman626895 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman626895 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman626895's own words
I have contacted y'all many times about my account. I can get on my account through the web browser on my tablet. But I cannot get on it with my phone it's still set up with the two step verification I have turned it off it's not updating I cannot get into it I've lost all access to my very first Facebook that I ever had because of this issue I'm getting very fed up I'm I'm to the point I'm just I've lost so many pictures I've lost so much time tomorrow here actually today cuz it's **:** is my son's birthday. He is in Korea the only means of communication and to wish him a happy birthday with through Messenger. Get the issue solved or I will delete Facebook and I will never use Facebook Messenger or anything related to Facebook ever again and I will tell everybody about my situation!!!!!!! ... Very unhappy customer
Was not able to wish my son a happy birthday
Give me access back to all my Facebook accounts my first one and this one. And make it easier for us to identify and verify our identification and not so easy for people to hack it!
I have an issue with Facebook too
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Facebook

Facebook and Facebook Messenger
Hacked or Disabled Accounts issue
Reported by GetHuman626895
Apr 25th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 721863 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman626895 started working on this issue
Apr 25th, 2018 4:17am
GetHuman626895 shared this issue with friends on Facebook
Apr 25th, 2018 4:17am
GetHuman626895 indicated the issue is not fixed yet.
Apr 26th, 2018 5:47am