I came to a page that asked me for my most trusted contacts and asked them to visit thi...

GetHuman625321's Recover Account issue with Facebook from April 2018

4 views | 139240 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman625321 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman625321 can let us know if they help or not.
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The issue in GetHuman625321's own words
when I was trying to reset my password because I had forgotten it, ... I came to a page that asked me for my most trusted contacts and asked them to visit this link https:**www.facebook.com*recover to get a code to send to me.
I have * problems with this. *) I don't know who are my most trusted contacts are because I believe FB determines that, not me and I don't know who they have determine to me on that list. The second problem is my phone is broken and I can't access my contacts on my phone, so if the people who are on my most trusted contact list are people on my phone, I can't contact them because my phone is broken and it won't be fix until Friday.
FB should know who I am because I am using the same computer from the same location and I know that they keep track of this. So they can tell that it is me and not someone else who is trying to change my password.
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Facebook

Facebook
Recover Account issue
Reported by GetHuman625321
Apr 24th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 139240 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman625321 started working on this issue
Apr 24th, 2018 5:49pm

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