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Costco Customer FAQ

Top Answers & How-to Guides

What is Costco's Phone Number?

The question we are asked most often is about how to talk to Costco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Costco Account Number?

Costco account numbers are actually called Costco membership numbers. You can find yours just by flipping over your Costco membership...

How Do I Transfer an Costco Gift Card to Another Account?

Costco gift cards are called Costco Shop Cards and can be used by Costco members and non-members. They're a convenient way to buy items...
Ask any question you have about Costco customer service, get an answer now.

Recent Costco Customer Questions

Update phone number on our account so we can place an online order for a washer-dryer???

To update your phone number for online ordering at Costco, log into your account on the Costco website. Go to "My Account" and select "Account Details". There, you'll be able to edit your phone number along with other contact information. Make sure to save your changes before attempting to place an order. This way, the new phone number will be reflected on your orders.
Asked Jun 2, 2024 6:51 PM

how do I check the balance on a Costco Shop card

You can check the balance of your Costco Shop Card in a few ways. If you are in-store, simply ask a sales associate or cashier for assistance. If you'd rather check online, visit the Costco website, select 'Shop Cards' from the 'Gift Cards & Tickets' category under 'All Departments'. From here, you can enter your card number and PIN to view your current balance. A third option is to call Costco's automated system at 1-800-774-2678 to check your balance over the phone. Please note, however, that to use the card online or for balance checks, you'll need to register your Shop Card by creating a Costco Account if you haven't done so already.
Asked Apr 30, 2024 6:40 PM

can i get the apple 16" macbook with m3 pro chip for the promotional price that expired on Sunday.

We're sorry, but if a promotional price has already expired, it can no longer be applied to purchases made afterwards. Costco stays true to its expiration dates to maintain fairness and reliability for all members. We recommend always checking the expiration date of the promotions and plan your purchases accordingly to enjoy the discounts. However, you may want to keep an eye on Costco's website or physical store for future promotions or discounts on electronics like the Apple 16" MacBook.
Asked Mar 11, 2024 9:09 PM

Help me with my Costco customer service issue

Account Management

Where Can I Find My Costco Account Number?

Costco account numbers are actually called Costco membership numbers. You can find yours just by flipping over your Costco membership...

How Do I Transfer an Costco Gift Card to Another Account?

Costco gift cards are called Costco Shop Cards and can be used by Costco members and non-members. They're a convenient way to buy items...

Is It Possible to Merge Two Costco Accounts?

First, sign in to your Costco account. Click Manage My Households to merge your Costco membership. You'll see a drop-down menu with...

How Do I Unlock My Costco Account?

The first step in unlocking your Costco account is to visit the Costco website. Then enter your email address and zip code in the appropriate...

Delivery Issues

How to Report an Issue with Costco Delivery?

Costco is a billion dollar global business that offers membership in over 800 locations, and the company encourages in store shopping....

How Do I Complain to Costco About a Late Delivery?

Costco has a reputation for its reliable service, including delivery of goods. However, if your Costco order arrived late or has not...

What Should I Do When Costco Delivery by Usps Is Missing?

It's frustrating for customers when their Costco order goes astray and is missing. If your Costco order shipped with USPS is missing,...

Gift Cards

If I Don’t Claim a Costco Gift Card, What Happens?

If you don't claim your Costco gift card, a few things might happen to it. You may lose money by not using it. Costco will most likely...

How Do I Check the Balance on My Costco Gift Card?

Visit the Costco website to check the balance on your Costco gift card. Click on the Gift Cards link. Enter your gift card number and...

How Do I Request a Refund to a Gift Card from Costco?

To request a refund from Costco, sign into your account and go to My Account. Under Order History, select the gift card you want a...

How Do I Send Someone a Costco Gift Card?

A variety of gift card categories are available for Costco customers. To buy a gift card, choose a category to see a list of available...

What Do I Do If My Costco Gift Card Balance Won't Load?

If the Costco Shop Card balance checker tool shows a low balance or if it won't load your balance at all, you need to figure out what...

How Do I Buy a Gift Card from Costco?

Go to the Costco website and click on the Gift Cards link. Search for the gift card you want, then select Buy Now. Enter your payment...

How Do I Use My Costco Gift Card for My Purchase?

When you have a Costco gift card, you can purchase any item at the wholesale retailer. Find the product you want to buy and add it...

Returns and Exchanges

How Do I Return an Item to Costco from Their Cyber Monday Sale?

This article discusses how to return an electronic item or items you bought at Costco's Cyber Monday sale. Instructions for returning...

How Do I Return Something I Bought from Costco's Cyber Monday Sale?

This article discusses how to return an electronic item or items you bought at Costco's Cyber Monday sale. Instructions for returning...

How Do I Return an Item to Costco from Their Black Friday Sale?

If you bought an item physically as a Costco member in the store, you could make a return to the store on the customer care desk. Supposing...

How Do I Return an Item from Costco?

This guide explains how Costco customers can return a recently purchased item. If you need to return an item you purchased from Costco,...

How Do I Exchange an Item from Costco?

Costco has a generous return policy, but it handles exchanges in a unique way. This article explains Costco exchanges and will guide...

Does Costco Pay for Shipping on Returns or Exchanges?

Costco is an extremely popular place to shop online. If you are a Costco customer, you may be wondering if Costco pays for shipping...

How Do I Track My Costco Return?

Learn how to track your Costco return.

How Do I Check the Status of My Costco Refund?

Customers who want to check the status of a Costco refund have options they can use. The can call customer service and receive status...

How Do I Get a Refund from Costco?

The action of getting a refund from service providers can be unnerving, especially if you don't know where to begin. That's why we...

Special Events

How Do I Find Black Friday Deals for Costco?

Are you looking for the best way to find Costco's Black Friday deals? You've come to the right place. Here's a quick guide on what...

How Do I Make an Order for the Costco Black Friday Event?

Costco participates in the Black Friday event to give discounts to their customers. You can find these deals on Costco's official website,...

How Do I Find Cyber Monday Deals for Costco?

Costco Cyber Monday deals are among the best ways to help you save money while still shopping for your holiday. You get irresistible...

How Do I Make an Order for the Costco Cyber Monday Event?

In summary, Costco gives discounts on their items during the Cyber Monday event. To participate in this event, you can find out the...

Memberships

What are the benefits of a Costco membership?

A Costco membership offers several benefits to its members. Firstly, members have access to a wide range of high-quality products at...

Can I shop at Costco without a membership?

No, a membership is required to shop at Costco. Membership allows customers to access the wide range of discounted products and services...

Policies

Does Costco have a price matching policy?

Yes, Costco has a price matching policy. They strive to offer their members the best prices and value, therefore, if you find a lower...

What is Costco's return policy for electronics?

Costco's return policy for electronics ensures customer satisfaction. Generally, members can return most electronics within 90 days...

Can I return an opened or used product to Costco?

Yes, Costco allows the return of opened or used products. Costco has a generous return policy that accepts returns on most items within...

Does Costco offer a warranty on their products?

Yes, Costco offers a warranty on most of their products. The length and coverage of the warranty may vary depending on the product...

Can I order products online from Costco if I don't have a membership?

No, you must have a Costco membership to order products online from Costco. Membership is essential to access and shop on the official...
We look to the Costco issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Costco issues reported to GetHuman
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