How Do I Request a Refund to a Gift Card from Costco?

To request a refund from Costco, sign into your account and go to My Account. Under Order History, select the gift card you want a refund. Select Request Refund and answer questions about why you want a refund in the pop-up window. Click Continue and enter the gift card number, then click Submit. Wait for an email confirmation from Costco that it has received your request.

Jeff Whelpley is the editor / author responsible for this content.
Jul 13, 2023

If you are not satisfied with the gift card purchased from Costco, then you need to request a refund from Costco. You have a Costco gift card you'd like to refund but can't know how to. The best way to get a refund on a Costco gift card is through the company's website. Here are the steps to help you request a Costco gift card refund.

1. Log On to Your Costco Account

Click the My Gift Card button in the upper right-hand corner of your screen and enter your email address and password for your account (if you do not have an account yet, you can create one).

2. Click on My Account Link at the Top of the Page

Go to the Gift Cards section on the My Account page and select View Gift Card Balance to see your gift card balance.

3. Click on the Request Refund Button

If you want to request a refund, click on the Request Refund button under the balance of your gift card. The window will show all details about your gift card, including its balance and expiration date. You can also view past transactions with this option. This option will also provide a form to enter details about yourself, such as name, address and email address.

4. Give Details About Why You Want a Refund

Explain why you want a refund on your gift card so that Costco can better help you resolve the issue quickly. Provide other details, such as when you purchased it. Select Return This Item, then fill out the form and submit it.

5. Wait for an Email From Costco

Check your email for the original order confirmation. Once Costco has the necessary information, it'll process your request for a refund and email you a confirmation of the decision about your claim. When Costco confirms it has processed your refund, you'll receive an email letting you know how much Costco credited back to your gift card.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Request a Refund to a Gift Card from Costco?

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Request a refund to a gift card from Costco
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