How Do I Complain to Costco About a Late Delivery?
Costco has a reputation for its reliable service, including delivery of goods. However, if your Costco order arrived late or has not yet arrived and is past due, you can file a complaint with the company via its online feedback feature or by calling or chatting with its customer support team. Customers can also track their order through the My Orders feature.
A leading membership warehouse club, Costco offers a wide range of products, ranging from groceries and pet supplies to appliances and home furnishings. Consumers also have the convenience of shopping online for these goods, including groceries. Costco offers same-day and 2-day delivery for customers who want their orders to arrive quickly as well as standard shipping. Customers can track their Costco orders through My Orders on the website. Because Costco relies on various carriers for delivery services, it sometimes happens that orders are not delivered on time. If your Costco items are past due and have not yet arrived or have arrived late, you can file a complaint with Costco.
Costco Late Delivery Complaints
If your Costco order arrived late to your home or business or if the order has still not been delivered and is past due, you can file a complaint to the company by following these steps:
- Visit the Costco home page.
- Scroll to the bottom of the home page and click on the Feedback link.
- To make a complaint about shipping service, choose the Warehouse option.
- You'll be prompted to type in the city where your nearest Costco store is located.
- Select the Costco warehouse you want to make a complaint about.
- Fill in the information in the pop-up complaint. There's also a comment box where you can go into detail about your complaint.
- Be sure to select the call back option if you want Costco customer service to call you back.
If you aren't sure what Costco warehouse is responsible for your order, you can choose the Website option instead of the Warehouse option for filing your complaint. Keep in mind, however, that this option does not offer the customer support call; it will simply allow you to submit a complaint.
Contact Costco by Chat or Phone
Customers can also use Costco's online chat or call their customer service number to make a complaint about late shipping. To open the chat, visit the Costco website and click on the Customer Service link at the bottom of the home page. From the left-hand menu, choose the Contact Us link. From there, you can open up the chat feature to make your complaint about your order's late shipping or get help tracking your order.
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