What Should I Do When Costco Delivery by Usps Is Missing?

It's frustrating for customers when their Costco order goes astray and is missing. If your Costco order shipped with USPS is missing, you can use the tracking tool via My Orders in your online Costco account to locate your order in the shipping process. If the order doesn't appear to be moving or you can't locate it here, you can contact Costco via phone or chat to get support to look into the issue and help you find out what happened to your order.

Jeff Whelpley is the editor / author responsible for this content.
Jul 13, 2023

Costco is a popular warehouse club that values its reputation for excellent customer service. However, the company does rely on various carriers such as USPS to ship online orders or large items purchased in-store that require delivery. If your order is being shipped by USPS and has not arrived on time or is missing, you can use the following steps to track it down.

What to Do When Your USPS Deliver From Costco Is Missing

A missing order is frustrating. Costco features a few different options for addressing this type of problem.

My Orders

You can access your order's tracking by visiting the Costco website.

  1. Choose the Orders & Returns option at the top of the screen or the Order status link at the bottom of the home page.
  2. In either case, you'll be prompted to log in to your Costco account.
  3. Select My Orders and find the order to question and select it.
  4. Choose the tracking option to find out where your order is and when you may expect it to arrive.

Costco acknowledges that sometimes the tracking feature does not show movement of a delivery for a period of days. This is sometimes the case during busy periods such as the holiday season.

Contacting Costco

If your Costco order does not appear to be moving through the My Orders tracking feature, you can contact Costco customer service by phone or open up the chat feature to access support. To reach chat, scroll to the bottom of the home page and click on the Customer Service link. Then, choose from the menu on the left hand of your screen the Contact Us option. From there, you can click the link to open up the chat feature. You'll need to provide support with your name, address, and pertinent order information so they can look into your order and find out the reason for its delay or disappearance.

You can also contact Costco by phone or chat to make a complaint about a late delivery or problems with your order.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Should I Do When Costco Delivery by Usps Is Missing?

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