How Do I Get a Refund from Costco?
The action of getting a refund from service providers can be unnerving, especially if you don't know where to begin. That's why we compile easy-to-follow guides for customers to solve their service problems on their own. Our agents also gather contact information for big companies such as Costco for consumers to get help if the DIY process proves futile. At GetHuman, we are a customer-oriented company that aims to ease the lives of consumers.
Costco Wholesale Corporation is an American multinational agency that operates multiple membership-only warehouse clubs. In 2016, the corporation was named the world's largest retailer of organic foods, wine, rotisserie chicken, and choice and prime beef. It also sells products of various categories, from appliances to electronics to beauty to home décor.
The good thing about the modern era is the simplicity in product purchases as a result of technological advancements. To buy merchandise, all you need is an internet connection to a smart device, and you're good to go. Costco allows clients to purchase goods in-person from a warehouse or online through the company's official website. But what if you make a purchase and then change your mind later? Can you get a refund?
With Costco as your retailer, you can return goods and get reimbursements as long as you follow the right channel and procedure. Here's what you need to know about the return process.
The steps to take
The return policy features a full refund on all products. However, for some items such as computers, cell phones, televisions, camcorders, and projectors, you have to make the return within 90 days after purchase for the refund to be valid. You should also package the merchandise in the original packaging material before returning it to the company. There are two methods you can use to return goods and seek a refund:
- Warehouse
The first option you can consider is a return to the warehouse. To begin the return and refund process;
- Log in to the official Costco website
- On the home page, you should see the "Locations" option towards the top left of the screen. Click on it
- Enter your City, State, or ZIP in the spaces provided then hit Find to get suggestions for a Costco warehouse near you
- Return your purchase to the Costco location near you, and you'll get an immediate refund via the accepted warehouse payment methods
2. Online
The second means is by DIY online. To start the process;
- Log in to Costco's official website
- Towards the top right corner of the homepage is the Sign In/Register option. Click on it, key in your email address and password, and then hit the Sign In button
- Choose My Orders
- Click on the Return Items tab that's next to the appropriate order and then follow the system prompts to complete your request
- You can choose to either receive your return label immediately or to schedule a pickup (The company will send you an email with additional instructions for returns if you're dealing with large items)
Any customer who's unable to complete the return/refund process using the steps above can contact the customer service department for assistance. This involves returning goods via United Parcel Service, and the company will then process your request for a refund. It's wise to have your order number handy when contacting customer care to hasten the refund process.
There are various ways of getting hold of Costco's reps. These include a phone number, email support, the Facebook business page, and the online help desk. The agents can quickly assist you with your service problem, but you should provide your online account information to make the process seamless and fast.
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