T-Mobile said they couldn’t unlock the device because there was no record of that parti...

GetHuman573832's customer service issue with T-Mobile from April 2018

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The issue in GetHuman573832's own words
Carrier-unlock my iPhone * that I purchased in full from Best Buy. ... T-Mobile said they couldn’t unlock the device because there was no record of that particular IMEI in their system. Thus, locking the phone to their network without a means to unlock it to use on other carriers.
I paid for the iPhone * outright as an “unlocked” phone, and naturally wanted to switch carriers. Only to realize the iPhone is locked to only accept T-Mobile SIM cards. Apple stated that it is locked to T-Mobile, and only T-Mobile can unlock the phone.
Understand how the Flex Plan phones operate* either unlock my phone, that is now bound to T-Mobile, or don’t SIM-lock the phone in the first place.
I have an issue with T-Mobile too
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T-Mobile

Unlocking the phone to use another carriers SIM card.
Customer service issue
Reported by GetHuman573832
Apr 6th, 2018 - 2y ago
I have an issue with T-Mobile too
Not resolved
Seen by 16 customers so far
Similar issue to 7983 others
0 customers following this
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman573832 started working on this issue
Apr 6th, 2018 12:06am
GetHuman573832 reviewed the items needed
Apr 6th, 2018 12:07am
GetHuman573832 shared this issue with your circles on Google+
Apr 6th, 2018 12:09am
GetHuman573832 shared this issue with others over email
Apr 6th, 2018 12:10am