Why is my data speeds so slow lately? I have a new iPhone XR with plenty of data availa...

GetHuman5430418's customer service issue with Straight Talk from November 2020

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The issue in GetHuman5430418's own words
For the past few months my brand new iPhone XR has had the worst download speeds. I can be sitting right beside a cell phone tower & have * bars of signal strength and it will still take several minutes for a web page or facebook etc to load ( if it loads at all or before timing out). ... Why is my data speeds so slow lately? I have a new iPhone XR with plenty of data available with my ultimate unlimited plan?????? *Not happy
I can’t watch Hulu or Apple TV or watch videos on YouTube, *download and edit my photos, or read the news etc with the snail data speeds I’ve received from straight talk in the last few months. My job as a long haul over the road truck driver is dependent on being able to QUICKLY access google maps or google traffic. Neither will finish downloading.
Being vigilant on cell phone data speeds. Make sure advertised data speeds are what customers are receiving. I believe a partial refund on the plans I’ve purchased the last few months.
I’ve been a loyal straight talk customer for * years. I purchase the $**.** ultimate unlimited cell service every month, I’ve purchased a couple iPhones
Restarted my iPhone. Turned my iPhone off & removed my iPhone’s SIM card then waited a few minutes. Reinstalled my SIM card and restarted my iPhone. I’ve checked the settings on my iPhone to ensure no settings were changed. All my apps and operating platform are up to date.
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Straight Talk

Download speeds, high speed data
Customer service issue
Reported by GetHuman5430418
Nov 3rd, 2020 - 9 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 4246 others
0 customers following this

Timeline

GetHuman5430418 started working on this issue
Nov 3rd, 2020 7:53pm
GetHuman5430418 indicated the issue is not fixed yet.
Nov 4th, 2020 4:41am
GetHuman5430418 indicated the issue is not fixed yet.
Nov 4th, 2020 4:42am
GetHuman5430418 indicated the issue is not fixed yet.
Nov 4th, 2020 5:17am

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