How Do I Recover a Lost Password or Pin for My Straight Talk Account?
Forgetting your password for any online account is inconvenient but Straight Talk Wireless makes resetting it easier. You can reset it by going online, sending a simple text to 611611 or using the app. Whichever method you use, you're guaranteed to get back to the next thing on your to-do list.
In this day where smart phones have become more of a necessity to remain connected to others, people still want affordable options that do not bind them to pricey contracts. Straight Talk Wireless is one of the many prepaid options for smart phone users, but any account you create is another password to remember. So what do you do when you forget your Straight Talk password? This guide will show you how to reset it so you can move on to more important things.
When you created your account, your log in was your email address and password, instead of a phone number and a four-digit PIN for setting up an online profile as used by other prepaid plan providers. Currently, Straight Talk has three ways to reset your password, online, via text or through the app.
Reset Password Via Website
- Go to straighttalk.com. Keep in mind that this URL will route you to the correct https://www.straighttalk.com/wps/portal/home but is much easier to remember.
- Click on the My Account option, located on the right-hand side of the page.
- Here, you'll see the log-in screen. Click on the word password in Forgot email or password.
- Enter the email address for your account and confirm you're not a robot by completing the quick Captcha verification.
- Once you've correctly verified the Captcha, click on submit. You should receive an email with the link to reset your password.
Quick Tip for Forgotten Email
If you forgot your email address and click on the Forgot email option, you will be prompted to enter your phone number or serial number before completing the captcha.
Reset Password via Text Option
Text the word PASSWORD to the helpline 611611.
Reset Password via the App
Although there is an option to remain logged into the app even when it's not in use, many people prefer to log out and sign in at their convenience. If you are logged in and receive errors, try logging out before trying the following steps.
- Open the Straight Talk app and tap forgot password.
- You may be asked for either your email address or phone number so be prepared to enter either one.
- Follow the prompts to reset your password.
Those who need more help can call Straight Talk's customer service here. They're open 7 days a week, from 8 a.m. until 11:45 p.m. EST.
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