I've called * times and both times after ** minutes on the phone, have been transferred...

I've called * times and both times after ** minutes on the phone, have been transferred, then the call dropped. I called with a straight talk phone, trying to put my att phone number on my straight talk phone. They canceled my current straight talk phone number **********, but my phone is jot working with the att number at all. The att number is **********. The IMEI of the straight talk phone is ***************. The number I can be reached at with a resolution is **********.