Simple Mobile Customer FAQ

Yes, Simple Mobile allows for the reactivation of old phone numbers as long as it has not been reassigned to another customer. This is generally possible within 30 days since the account was cancelled or the number was deactivated. However, keep in mind that reactivation is dependent on the availability of the number. It's best to reach out to Simple Mobile customer service for the promptest assistance.

Your Simple Mobile account number is typically the phone number associated with your account. If you've changed your number or have any complications, it's best to speak directly with Simple Mobile's customer service team for precise and secure help with account information. As an additional tip, remember to keep any account information confidential to prevent unauthorized access.

Lamentamos que estés experimentando problemas con tu servicio. Asegúrate de que tu dispositivo esté encendido y conectado a la red de Simple Mobile. Si aún no tienes servicio, puede haber un retraso en la actualización de tu estado de pago, o puede haber un problema con tu dispositivo o con la red. Recuerda que después de realizar un pago, puede tardar hasta 24 horas para que tu cuenta se actualice y tu servicio se restaure completamente. Si el problema persiste después de este tiempo, es posible que debas ponerte en contacto con el servicio de atención al cliente de Simple Mobile para una solución más en profundidad.

Unfortunately, once a Simple Mobile card has been purchased and scratched, it is typically non-refundable. The card is deemed to be 'used' when the card's PIN is revealed, irrespective of whether you have actually used the PIN to recharge a service. We suggest trying to resell the card to someone who uses Simple Mobile, as the PIN is still valid and can be used to recharge a Simple Mobile account. Always check the compatibility of top-up and recharge cards before purchase to avoid such situations in the future.

Activating your inactive Simple Mobile SIM is easy. First, make sure you have the SIM card and a Simple Mobile wireless service plan. Go to the Simple Mobile website, click on "Activate" at the top of the home page. You'll be prompted to enter 15-digit SIM card number or the phone’s MEID/IMEI. Select whether you will be activating a new phone number or transferring your existing number. If you’re transferring an existing number, you'll be asked to provide some additional details. After you have entered all the necessary information, follow the prompts to complete the activation process.