phone no dial tone

GetHuman5045392's customer service issue with Comcast from July 2020

Help with my Comcast issue
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Before contacting them, items GetHuman5045392 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman5045392's own words
Make phone calls. Think it might be a modem problem?? ... Account Faye Zarse phone ****-***-**** Last four Soc. Sec * **** address: **** S. Evans Road Brookston*Age ** This is daughter Brenda Woods. No dial tone. Get some response when working with modem. Think she might need a new modem. You can reach Faye at her cell * ***-***-**** She uses a walker and unable to take instructions to look at her modem. Would a visit to her home be possible? You can set a time with her using cell phone. She is very anxious to get this fixed because she hates using cellphone which is difficult for her. Thank you so much.**Brenda Woods ***--***-**** *****@***.com Faye doesn't have email.....
Cannot leave home due to age ** use a walker virus concerns no car
Want someone to come to house to fix. ** years old. Do not drive. Cannot leave house due to virus.
Many years??
got some response when son did something to modem. But didn't last long until phone was dead again.
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Comcast

landline phone comcast
Customer service issue
Reported by GetHuman5045392
Jul 9th, 2020 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 15489 others
0 customers following this

Timeline

GetHuman5045392 started working on this issue
Jul 9th 12:40am
GetHuman5045392 indicated the issue is not fixed yet.
Jul 9th 10:14am
GetHuman5045392 confirmed the issue is fixed. Hooray!
Jul 9th 6:30pm
GetHuman5045392 confirmed the issue is fixed. Hooray!
Jul 9th 6:33pm
GetHuman5045392 indicated the issue is not fixed yet.
Jul 9th 6:46pm