I subscribed to Starz several days ago and cannot access it. I keep being told that I h...

GetHuman-jbegglyn's customer service issue with Comcast from April 2020

Help with my Comcast issue
The issue in GetHuman-jbegglyn's own words
I subscribed to Starz several days ago and cannot access it. I keep being told that I have to pay for "Outlander" season *.

GetHuman-jbegglyn did not yet indicate what Comcast should do to make this right.

How GetHuman-jbegglyn fixed the problem
I ended up driving to the Comcast store in Everett (the closest one that was open) and talking to Ian, who was able to help with the problem. It turned out some sort of final confirmation hadn't happened with the Starz account, and my old Comcast account had a land line phone number as my cell phone, so every time I was supposed to be sent a code for accessing my account the text would go to a non-cellular phone number. Also, I couldn't change the phone number because when I entered it, I was told it was associated with another account, which was, of course, my old account. Ian at the Comcast store helped immensely. Thank God he was there and so helpful. Also, he made the whole experience very positive. I hope that can be passed along to him and his superiors. He clearly is excellent at customer service. I'm a happy camper now.
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Comcast

Customer service issue
Reported by GetHuman-jbegglyn
Apr 16th, 2020 - a year ago
Fixed
GetHuman-jbegglyn shared how to fix
Seen by 4 customers so far
Similar issue to 11231 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN

Timeline

GetHuman-jbegglyn started working on this issue
Apr 16th, 2020 4:04am
GetHuman-jbegglyn confirmed the issue is fixed. Hooray!
Apr 24th, 2020 2:44am