I was trying to access my dads router, but he’s changed the password and doesn’t rememb...

GetHuman4619663's Equipment Trouble issue with Comcast from April 2020

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The issue in GetHuman4619663's own words
I was trying to access my dads router, but he’s changed the password and doesn’t remember it. So I performed a factory reset on his rented xfinity router, and then reconnected to the network, but now the Wi-Fi doesn’t work. Its shows a secure connection with no internet. Cable TV still works with a wired connection. Did I accidentally change the IP configurations with the reset? Can this be fixed by you guys remotely, or by me?

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Comcast

Equipment Trouble issue
Reported by GetHuman4619663
Apr 10th, 2020 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 10460 others
0 customers following this

Timeline

GetHuman4619663 started working on this issue
Apr 10th 10:16pm
GetHuman4619663 indicated the issue is not fixed yet.
Apr 11th 2:53pm
GetHuman4619663 indicated the issue is not fixed yet.
Apr 11th 5:33pm
GetHuman4619663 indicated the issue is not fixed yet.
Apr 11th 6:00pm
GetHuman4619663 indicated the issue is not fixed yet.
Apr 14th 4:45pm