Unable to activate Advanced Security for Internet

GetHuman2384014's customer service issue with Comcast from March 2019

Help with my Comcast issue
The issue in GetHuman2384014's own words
Move the slide button to Enable the Advanced Security feature. ... I cannot turn on Advanced Security. It gives me an error saying "We're having some trouble... try again later". **This is several days after buying the $*.** Advanced Security for internet, assuming these two things are related. **I rebooted the gateway twice and it still doesn't turn on. Something is wrong and the slide switch still does not slide right to "Enable".
*) I'm paying for a service I'm not getting.***) When it fails and says "We're having some trouble", this causes most of the xFi app to be inoperative.
Turn on Advanced Security, and make it so I can turn it on and off myself, too.
Account restart* was with competitor for * years, not a single payment late.
Tried activating the feature using a web browser and not the xFi app.
How GetHuman2384014 fixed the problem
I'm not quite sure how this got resolved... I didn't call them, my only action was to type this (lengthy) item on GetHuman. Based on my later review of its security logs, I think it was already activated—the switch just coincidentally began to work right after making this entry.
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Advanced Security
Customer service issue
Reported by GetHuman2384014
Mar 6th, 2019 - 3 years ago
GetHuman2384014 shared how to fix
Seen by 23 customers so far
Similar issue to 12254 others
0 customers following this
Items needed
Name on account
Billing Address
Last four of social security
Account PIN


GetHuman2384014 started working on this issue
Mar 6th, 2019 1:07am
GetHuman2384014 confirmed the issue is fixed. Hooray!
Mar 6th, 2019 1:07am