My internet speeds are horrible after performing * separate speed tests both paid tests...

GetHuman2313108's customer service issue with Comcast from February 2019

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The issue in GetHuman2313108's own words
My internet speeds are horrible after performing * separate speed tests both paid tests an free ones, my download speeds were *-* mbps, never went over *.* mbps. I am supposed to have speeds of *** mbps. I found a deal with another company for **.** a month with guaranteed *** mbps. I have been a loyal Comcast customer and don't want to leave but unless I am offered a comparable deal I see no other option.
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Comcast

Customer service issue
Reported by GetHuman2313108
Feb 28th, 2019 - 3 mons ago
I have an issue with Comcast too
Not resolved
Seen by 3 customers so far
Similar issue to 12076 others
1 customer following this
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Name on account
Billing Address
Last four of social security
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Timeline
GetHuman2313108 started working on this issue
Feb 28th 10:35am