Xfinity mobile issue - I was told by Zachery (supervisor at a mobile call center) they...

GetHuman2026186's customer service issue with Comcast from January 2019

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The issue in GetHuman2026186's own words
Xfinity mobile issue - I was told by Zachery (supervisor at a mobile call center) they he got approval for me to return my note * phone for a full refund (less the gift card which I had applied to the phone cost already). He was supposed to call me back on Sat. Jan **th after I was able to set up my previous phone service so I could return the phone. He did not call as far as I could tell. Now when I call in to cs they are acting like he never exsisted!
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Comcast

Customer service issue
Reported by GetHuman2026186
Jan 23rd, 2019 - 3 mons ago
I have an issue with Comcast too
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Seen by 3 customers so far
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Timeline
GetHuman2026186 started working on this issue
Jan 23rd 10:34pm