Hi- I have the Comcast internet essentials package. A few months ago I upgraded my in h...

GetHuman-jbazz's customer service issue with Comcast from October 2018

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The issue in GetHuman-jbazz's own words
Hi- I have the Comcast internet essentials package. A few months ago I upgraded my in home Network*WiFi box and was asked to mailed the old box back to Comcast. I mailed it back & have proof of delivery from UPS on ******. However, my bill still reflects the box was not received & I am still being charged for not returning it. How can I resolve this issue? I have a copy of the Proof of Delivery if needed.
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Comcast

Customer service issue
Reported by GetHuman-jbazz
Oct 3rd, 2018 - a yr ago
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Not resolved
Seen by 6 customers so far
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GetHuman-jbazz started working on this issue
Oct 3rd, 2018 2:58pm