We are being billed for a previous service which was cancelled in addition to our new s...

GetHuman1038735's customer service issue with Comcast from August 2018

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The issue in GetHuman1038735's own words
We are being billed for a previous service which was cancelled in addition to our new service. When I set up our new service I made clear that I wanted to ensure that any adjustments would not incur multiple charges and that we would not be billed for any penalties or redundant amounts. However, I received a bill and had a previous automatic payment withdrawn for previous services. I would like this rectified immediately.
GetHuman1038735 did not yet indicate what Comcast should do to make this right.
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Comcast

Customer service issue
Reported by GetHuman1038735
Aug 26th, 2018 - 4 mons ago
I have an issue with Comcast too
Not resolved
Seen by 2 customers so far
Similar issue to 5593 others
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Timeline
GetHuman1038735 started working on this issue
Aug 26th 5:12pm