You can find my account number by using my phone ***–* **–****. My equipment is very o...

GetHuman-ddfloeck's customer service issue with Comcast from August 2018

Help with my Comcast issue
The issue in GetHuman-ddfloeck's own words
You can find my account number by using my phone ***–* **–****. My equipment is very old and I need it updated. Additionally I’m paying too much, over $*** monthly and I need that reduced to under $*** monthly. I just visited with an Xfinity store and they said they couldn’t do that. they also said you don’t offer the Longhorn network. I know the AT&T can offer the low price and they do have the Longhorn network. Can you help me stay with you?
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Customer service issue
Reported by GetHuman-ddfloeck
Aug 24th, 2018 - 4 mons ago
I have an issue with Comcast too
Seen by 3 customers so far
Similar issue to 5529 others
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Items needed
Name on account
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Last four of social security
Account PIN
GetHuman-ddfloeck started working on this issue
Aug 24th 7:53pm
GetHuman-ddfloeck indicated the issue is not fixed yet.
Aug 25th 10:27pm