We are having issues with both our internet speeds and on-demand entertainment. We are...

GetHuman293379's customer service issue with Comcast from April 2018

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The issue in GetHuman293379's own words
We are having issues with both our internet speeds and on-demand entertainment. We are paying for ***mbps and are receiving less than *** of that speed for the internet. The modem is Xfinity-compliant and can handle much higher speeds than what we pay for. The on-demand seems to be a problem with the cable box*service itself. Thank you.
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Comcast

Customer service issue
Reported by GetHuman293379
Apr 27th, 2018 - 8 mons ago
I have an issue with Comcast too
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Seen by 3 customers so far
Similar issue to 9560 others
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Timeline
GetHuman293379 started working on this issue
Apr 27th 6:21pm