We are having issues with both our internet speeds and on-demand entertainment. We are...

GetHuman293379's customer service issue with Comcast from April 2018

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The issue and preferred resolution, in GetHuman293379's own words:
We are having issues with both our internet speeds and on-demand entertainment. We are paying for ***mbps and are receiving less than *** of that speed for the internet. The modem is Xfinity-compliant and can handle much higher speeds than what we pay for. The on-demand seems to be a problem with the cable box*service itself. Thank you.
I trust that Comcast will make this right and come up with a resolution that is fair.
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Comcast

Customer service issue
Reported by GetHuman293379
Apr 27th, 2018 - 3 mons ago
I have an issue with Comcast too
Not resolved
Seen by 3 customers so far
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Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman293379 started working on this issue
Apr 27th 6:21pm