Comcast Customer FAQ

It sounds like your Comcast Xfinity gateway (modem-router combo) may not be correctly passing internet traffic to your Roku device. When you reset your gateway, it momentarily loses its connection to the network, interrupting all internet traffic. When the gateway comes back online, it re-establishes its connection and should resume passing internet traffic. If you're seeing the "Welcome" screen and not getting further, this usually indicates an issue with the connection between your gateway and Roku device. Try unplugging your Roku device and plugging it back in to reset its connection. If that doesn't work, check your Roku's network settings to ensure it's connected to the correct Wi-Fi network. If the problem persists, it could be a larger issue with your gateway or network which may require technical support.

You can reach out to Comcast Customer Support via their toll-free number (1-800-XFINITY or 1-800-934-6489). You'll be guided through an automated system and, after responding to the initial questions, you should be able to request to speak to a live agent. Please note their working hours typically fall between 7 AM and 8 PM (Local Time). Remember to have all your account details ready when you call to expedite the process.

Safety is Comcast's priority. If there is a downed Comcast line, keep your distance as it might be carrying live electric current. Never attempt to move it yourself. Promptly report the situation to Comcast. They have a dedicated team ready to address emergencies around the clock. To report an emergency, call 1-800-COMCAST (1-800-266-2278), and press #1 to reach their emergency services. Have your account information ready for quicker service. If there's an immediate danger, call 911 before reaching out to Comcast.

In order to make any sort of account changes, such as cancelling your TV plan and keeping your Internet service, you need to directly communicate with a Comcast representative. You can call Comcast at 1-800-Xfinity (1-800-934-6489) to discuss your request. Please have your account information ready. Please note that if you are currently under a contract, cancellation fees may apply. We recommend discussing these details with the representative to understand the possible implications of cancelling your TV plan.

You can modify your Comcast service package by calling the Comcast customer service line directly. Unfortunately, I can't perform this action for you. However, keep in mind that Comcast offers a variety of plans and bundles, so you might have the option to maintain your high-speed internet and security service while cancelling the TV aspect of your plan. You would need to talk to a representative directly to discuss what options are available to you based on your specific location and current package. It's always good to check for any potential early termination fees (ETFs) that might be associated with changing your plan before you decide.