my bill was never lowered, as discussed with a risk management employee - Pay my bill...

GetHuman478550's customer service issue with Comcast from April 2018

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Help with my Comcast issue
Before contacting them, items GetHuman478550 may need:
Name on account, Billing Address, Last four of social security, and Account PIN
GetHuman478550's next move: have a Comcast rep call.
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The issue and preferred resolution, in GetHuman478550's own words:
Pay my bill ... my bill was never lowered, as discussed with a risk management employee
we would have cancelled our service if he didn't convince us to stay by lowering our bill
for Comcast to honor the price we agree on
Help with my Comcast issue
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Comcast

xfinity cable and internet
Customer service issue
Reported by GetHuman478550
Apr 18th, 2018 - 3 mons ago
I have an issue with Comcast too
Not resolved
Seen by 1 customer so far
Similar issue to 3960 others
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Timeline
GetHuman478550 started working on this issue
Apr 18th 12:28am