Playback skipped - Watch recording on app - Been happening for a while and I'm unable t...

GetHuman609603's customer service issue with Comcast from April 2018

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The issue and preferred resolution, in GetHuman609603's own words:
Watch recording on app ... Playback skipped
Been happening for a while and I'm unable to utilize my recordings. I had the same problem last year and a person named Stephen was very helpful.
I would like to speak to someone who isn't a first level call center person.
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Comcast

Stream app recordings
Customer service issue
Reported by GetHuman609603
Apr 18th, 2018 - 3 mons ago
I have an issue with Comcast too
Not resolved
Seen by 4 customers so far
Similar issue to 3997 others
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Items needed
Name on account
Billing Address
Last four of social security
Account PIN
Timeline
GetHuman609603 started working on this issue
Apr 18th 9:59pm