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Costco Customer Q & A

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Costco.

Where Can I Find My Costco Account Number? Costco account numbers are actually called Costco membership numbers. You can find yours just by flipping over your Costco membership... Read more

How to Report an Issue with Costco Delivery? Costco is a billion dollar global business that offers membership in over 800 locations, and the company encourages in store shopping.... Read more

How Do I Complain to Costco About a Late Delivery? Costco has a reputation for its reliable service, including delivery of goods. However, if your Costco order arrived late or has not... Read more

What Should I Do When Costco Delivery by Usps Is Missing? It's frustrating for customers when their Costco order goes astray and is missing. If your Costco order shipped with USPS is missing,... Read more

How Do I Transfer an Costco Gift Card to Another Account? Costco gift cards are called Costco Shop Cards and can be used by Costco members and non-members. They're a convenient way to buy items... Read more

Is It Possible to Merge Two Costco Accounts? First, sign in to your Costco account. Click Manage My Households to merge your Costco membership. You'll see a drop-down menu with... Read more

If I Don’t Claim a Costco Gift Card, What Happens? If you don't claim your Costco gift card, a few things might happen to it. You may lose money by not using it. Costco will most likely... Read more

How Do I Unlock My Costco Account? The first step in unlocking your Costco account is to visit the Costco website. Then enter your email address and zip code in the appropriate... Read more

How Do I Check the Balance on My Costco Gift Card? Visit the Costco website to check the balance on your Costco gift card. Click on the Gift Cards link. Enter your gift card number and... Read more

How Do I Request a Refund to a Gift Card from Costco? To request a refund from Costco, sign into your account and go to My Account. Under Order History, select the gift card you want a... Read more

How Do I Send Someone a Costco Gift Card? A variety of gift card categories are available for Costco customers. To buy a gift card, choose a category to see a list of available... Read more

What Do I Do If My Costco Gift Card Balance Won't Load? If the Costco Shop Card balance checker tool shows a low balance or if it won't load your balance at all, you need to figure out what... Read more

How Do I Buy a Gift Card from Costco? Go to the Costco website and click on the Gift Cards link. Search for the gift card you want, then select Buy Now. Enter your payment... Read more

How Do I Use My Costco Gift Card for My Purchase? When you have a Costco gift card, you can purchase any item at the wholesale retailer. Find the product you want to buy and add it... Read more

How Do I Return an Item to Costco from Their Cyber Monday Sale? This article discusses how to return an electronic item or items you bought at Costco's Cyber Monday sale. Instructions for returning... Read more

How Do I Return Something I Bought from Costco's Cyber Monday Sale? This article discusses how to return an electronic item or items you bought at Costco's Cyber Monday sale. Instructions for returning... Read more

How Do I Find Black Friday Deals for Costco? Are you looking for the best way to find Costco's Black Friday deals? You've come to the right place. Here's a quick guide on what... Read more

How Do I Make an Order for the Costco Black Friday Event? Costco participates in the Black Friday event to give discounts to their customers. You can find these deals on Costco's official website,... Read more

How Do I Find Cyber Monday Deals for Costco? Costco Cyber Monday deals are among the best ways to help you save money while still shopping for your holiday. You get irresistible... Read more

How Do I Make an Order for the Costco Cyber Monday Event? In summary, Costco gives discounts on their items during the Cyber Monday event. To participate in this event, you can find out the... Read more

How Do I Return an Item to Costco from Their Black Friday Sale? If you bought an item physically as a Costco member in the store, you could make a return to the store on the customer care desk. Supposing... Read more

How Do I Return an Item from Costco? This guide explains how Costco customers can return a recently purchased item. If you need to return an item you purchased from Costco,... Read more

How Do I Exchange an Item from Costco? Costco has a generous return policy, but it handles exchanges in a unique way. This article explains Costco exchanges and will guide... Read more

Does Costco Pay for Shipping on Returns or Exchanges? Costco is an extremely popular place to shop online. If you are a Costco customer, you may be wondering if Costco pays for shipping... Read more

How Do I Track My Costco Return? Learn how to track your Costco return. Read more

How Do I Check the Status of My Costco Refund? Customers who want to check the status of a Costco refund have options they can use. The can call customer service and receive status... Read more

How Do I Get a Refund from Costco? The action of getting a refund from service providers can be unnerving, especially if you don't know where to begin. That's why we... Read more

What are the benefits of a Costco membership? A Costco membership offers several benefits to its members. Firstly, members have access to a wide range of high-quality products at... Read more

Can I shop at Costco without a membership? No, a membership is required to shop at Costco. Membership allows customers to access the wide range of discounted products and services... Read more

Does Costco have a price matching policy? Yes, Costco has a price matching policy. They strive to offer their members the best prices and value, therefore, if you find a lower... Read more

What is Costco's return policy for electronics? Costco's return policy for electronics ensures customer satisfaction. Generally, members can return most electronics within 90 days... Read more

Can I return an opened or used product to Costco? Yes, Costco allows the return of opened or used products. Costco has a generous return policy that accepts returns on most items within... Read more

Does Costco offer a warranty on their products? Yes, Costco offers a warranty on most of their products. The length and coverage of the warranty may vary depending on the product... Read more

Can I order products online from Costco if I don't have a membership? No, you must have a Costco membership to order products online from Costco. Membership is essential to access and shop on the official... Read more

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Recent reasons customers contacted Costco:

I'm trying to make an order on Shutterfly but they say my Costco membership is expired...

This evening my son and I went to the Costco in Katy, Tx to puck yp a few things. At th...

Order placed on ********* for six Oral b replacement heads. Received today five (*) ind...

I ordered * large dog Seresto collars on ***. Only * arrived, but I was also only charg...

I ordered tires online. My bank account is showing that the purchase was refunded, but...

I need to change the sign in email address on my account. I can't do it online because...

I went with a friend to Costco and got some things and need to do a return. The friend...

I need to know if is posible change the oil to my car , thanks

Looking for copies of purchases made around September to October **** for **mm laminate...

Dear*Sir*Today, I went in the Costco Watford, as I do every week . I am a client since...

I have been a Costco member for more than ** years (priceclub conversion * etc) and hav...

We had went to the store at Monterey park store number *****, Most employee at costco a...

Will Costco be selling its Kirkland ionized Alkaline water ph*.* ? in the Boca RAton Fl store

I would like Shane, a supervisor at Costco store **** to receive additional training re...

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Does GetHuman work with Costco?

GetHuman does not work with Costco's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Costco at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Costco's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How Do I Track My Costco Return?

Can I return an opened or used product to Costco?

How Do I Return an Item to Costco from Their Black Friday Sale?

How Do I Return Something I Bought from Costco's Cyber Monday Sale?

How to Report an Issue with Costco Delivery?

Does Costco have a price matching policy?

How Do I Find Black Friday Deals for Costco?

Solutions to common issues

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