Verizon Customer Care on Twitter

Getting Verizon's Attention on Twitter by GetHuman

@VerizonSupport
Customer Twitter Account
  • Somebody from Verizon usually replies within 7 hours.
  • GetHuman site vistors rank this #8 out of 16 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Verizon instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Verizon

Need to talk to a customer service representative
My phone is hack they know every thing please help
Got a bill for no service
Need to get a phone activated with my new sim and new prepaid service
Need to talk to someone about making a payment plan
Prepaid Verizon card not working
My Verizon iPhone is extremely slow, and my MiFi also is very very slow. *We have been...
My name is Kimberly Sweeney Mt number was ***.***.**** but service was interrupted. Her...
Need to uncancel a canceled order
HBO isn’t working. Also we have a wire in the backyard that I think is Verizon. It’s ve...
Current coverage and possible new plan
Made a payment and now saying going to disconnect service. Please contact me.
i NEED TO SPEAK WITH A LIVE PRESON IN REGARDSTO MY BILL. i CAN*T SIGN IN ON LINE. Alert...

Verizon Twitter-based Customer Help - Stats

Twitter @ Handle@VerizonSupport
Best hours24 hours, 7 days
Right time to tweet them1:15pm
Expected reply tweet7
Issue turnaround time7
Rank (amongst all ways to contact)8
Legibility of messaging59%
Customer service rating80%
Customer votes5,355
Information last updatedTue Apr 09 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Customer Service through Twitter

Verizon is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Verizon will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Verizon your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Verizon that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Verizon's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Verizon

Of the 16 way(s) to get in touch with Verizon, customers like you claim that the best one is the 800-837-4966 option. From this page you can easily access all the possible contact information options for Verizon as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Verizon? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Verizon

Help from a Real Person

We partner with a company based in San Francisco with live support experts available 24/7. Take advantage of a $5 one-week trial membership and speak with an expert now about your issue.
Chat With an Expert

More Companies on Twitter

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!