Verizon Customer Care on Twitter

Getting Verizon's Attention on Twitter by GetHuman

@VerizonSupport
Customer Twitter Account
Usually replies within: 14 hours
Best time to tweet: ~3:30pm
#7 of 12 contacts
5,363 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Setup ServiceTweet re: Device SupportTweet re: Service OutageTweet re: Dispute a ChargeTweet re: Transfer ServiceAbout a different issue

Recent reasons others tried tweeting Verizon

Pizzed AF that Verizon chat is apparently not working. After hitting 'log in' more time...
Since we are Verizon customers and we don’t have access to channel ** are you offering...
SHOPPING FOR LOWER COST ON CELL PLAN ... BEFORE WE LEAVE FOR ANOTHER PROVIDER WE WONDER...
Hot spot does not work
I was at the apple store trying to upgrade my phone, and I changed my PIN and now it sa...
I am still being billed for * cell phones which should be free since they were part of...
Kyocera phone hasn't been working since say one. Have tried multiple things with no luc...
I am locked out of My Verizon... I received a notice from Verizon stating that I need t...
I want a HUMAN!!!!!!! Have tried for days!!!!
my monthly charge on my bill went up this month
I ordered the wrong device. I need to switch it out
Need to rest pin, login to my verizon account
My name is Christos Athanassiu from * Wellington road, Winchester MA *****'*you recent...
Get help with my issue

Verizon Twitter-based Customer Help - Stats

Twitter @ Handle
@VerizonSupport
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
3:30pm
Expected reply tweet
14
Issue turnaround time
16
Rank (amongst all ways to contact)
7
Legibility of messaging
66%
Customer service rating
73%
Customer votes
5,363
Information last updated
Thu Jan 16 2020 10:00:00 GMT+0000 (UTC)

Verizon Customer Service through Twitter

Verizon is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Verizon will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Verizon your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Verizon that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Verizon's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Verizon

Of the 12 way(s) to get in touch with Verizon, customers like you claim that the best one is the 888-910-4366 option. From this page you can easily access all the possible contact information options for Verizon as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Verizon? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Verizon

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