Verizon Customer Care on Twitter

Getting Verizon's Attention on Twitter by GetHuman

Customer Twitter Account
  • Somebody from Verizon usually replies within 12 hours.
  • GetHuman site vistors rank this #8 out of 16 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Verizon instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Verizon

My account had * phones. It was A***********. The phone numbers are ***-***-**** and...
Need to suspend a device and activate one
My device SIM is locked. I am now studying in China. It has been * months and * days si...
Where can I return my top box and get a replacement for it. I live in the Essex md area?
The girl at dollar general mistakenly sold me a Verizon prepaid time card. To make matt...
Picture not coming in
Keep getting kicked off our internet
Poor internet service on Bainbridge, Ga
Billing**I was suppose to at sign up get. A one time charge of **.***Then I get service...
Won't accept payment with card on file
Calling about my bill and why the next bill is so high. And about the activation fees s...
I want to pay my internet bill money but can't do it online had surgery can't get out
I’ve been notified that I was double billed

Verizon Twitter-based Customer Help - Stats

Twitter @ Handle@VerizonSupport
Best hours24 hours, 7 days
Right time to tweet them10:15am
Expected reply tweet12
Issue turnaround time18
Rank (amongst all ways to contact)8
Legibility of messaging71%
Customer service rating68%
Customer votes5,327
Information last updatedTue Dec 05 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Customer Service through Twitter

Verizon is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Verizon will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Verizon your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Verizon that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Verizon's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Verizon

Of the 16 way(s) to get in touch with Verizon, customers like you claim that the best one is the 800-837-4966 option. From this page you can easily access all the possible contact information options for Verizon as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Verizon? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Verizon

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