Bank of America Customer Care on Twitter

Getting Bank of America's Attention on Twitter by GetHuman

@BofA_Help
Customer Twitter Account
Usually replies within: 302.5 hours
Best time to tweet: ~1:30pm
#13 of 20 contacts
47,588 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Bank of America

I need the full account number of a Bill Pay payment made to Mr Cooper on ****** for $***.**.
I need my expiration date on my new card so that I can install my digital wallet
I have been trying to get thru all week. I had two calls re a scam attempt so I cut up...
payment deducted from my checking on ****** ($***.**) but not received by mortgage comp...
Need to access my husband's checking account
Card declined ( suspicios activity ) checked bank app all transactions is mine
Never received my new debit card for checking acct
I have * checks, * refund checks and * from my ***k , and I just want to get them cashe...
There have been missing credits on my account that were promised to have been put on...
I need to order checks with new mailing address and I do not have access to online serv...
My name Maria Morales I need pay ** minimum payment for my credit card my last social ****
Need to determine the existence of any accounts belonging to my brother who passed away...
Need help with getting proof of a wire transfer

Get help with my issue

Bank of America Twitter-based Customer Help - Stats

Twitter @ Handle@BofA_Help
Call-back availableNO
Best hoursMon-Fri 8am-9pm, Sat 11am-8pm EST
Right time to tweet them1:30pm
Expected reply tweet302.5
Issue turnaround time540
Rank (amongst all ways to contact)13
Legibility of messaging62%
Customer service rating52%
Customer votes47,588
Information last updatedWed Jan 12 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Bank of America Customer Service through Twitter

Bank of America is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Bank of America will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Bank of America your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Bank of America that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Bank of America's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Bank of America

Of the 20 way(s) to get in touch with Bank of America, customers like you claim that the best one is the 800-432-1000 option. From this page you can easily access all the possible contact information options for Bank of America as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Bank of America? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Bank of America

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