Bank of America Customer Care on Twitter

Getting Bank of America's Attention on Twitter by GetHuman

@BofA_Help
Customer Twitter Account
Usually replies within: 302.5 hours
Best time to tweet: ~9am
#13 of 20 contacts
47,586 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Report FraudTweet re: Card DeclinedTweet re: Account AccessTweet re: Dispute a ChargeTweet re: Missing PaymentAbout a different issue

Recent reasons others tried tweeting Bank of America

My credit card has been stolen
Need access to cash advance* I would like to dispute a charge.
I would like to get balance transfer deals but it says i need to update contact informa...
Change address for replacement card
Fraud Department locked my debit card when I tried to use it claiming unusual activity...
I see a charge off on my credit report and I need more information.
YES MAM*SIR MY NAME IS JERRY BURTON I NEED A CASHED CHECK BACK IN **** LAST OF JULY F...
having trouble using my credit card
fraud on my account I want to dispute charge
Hi, how are you. I want close my account. I want my check pay from work back, my name i...
I have a new BofA credit card. A payment is due on the **th, but I have not received a...
Fraudulent zelle transaction
Need my PIN number, never got in the mail and must have access to atm
Get help with my issue

Bank of America Twitter-based Customer Help - Stats

Twitter @ Handle
@BofA_Help
Call-back available
NO
Best hours
Mon-Fri 8am-9pm, Sat 11am-8pm EST
Right time to tweet them
9am
Expected reply tweet
302.5
Issue turnaround time
513
Rank (amongst all ways to contact)
13
Legibility of messaging
60%
Customer service rating
54%
Customer votes
47,586
Information last updated
Tue Jan 14 2020 10:00:00 GMT+0000 (UTC)

Bank of America Customer Service through Twitter

Bank of America is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Bank of America will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Bank of America your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Bank of America that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Bank of America's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Bank of America

Of the 20 way(s) to get in touch with Bank of America, customers like you claim that the best one is the 800-432-1000 option. From this page you can easily access all the possible contact information options for Bank of America as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Bank of America? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Bank of America

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